How to Fix an Xbox One That Won't Turn On


If your Xbox One won't power on after an update or after moving it, then there is a chance that there is a problem with your Xbox. While most of the issues can be determined to be a faulty power cable, sometimes the problem is with a firmware update, meaning you will need to try to update your Xbox offline or reset your Xbox to factory settings. If neither of these methods work, then you will need to contact Microsoft support at .

Part 1
Checking the Power Cable

Checking the Power Cable on How to Fix an Xbox One That Won't Turn On

1
The round connector should plug into the back of your Xbox.

Checking the Power Cable on How to Fix an Xbox One That Won't Turn On

2
The newer Xbox does not have an external transformer. The transformer light should be on indicating it is receiving power. Use the original cable. Third-party cables can cause problems, including overheating and damage to the power port of your Xbox. If your Xbox is connected to a surge protector, GFCI outlet, or wall switch, make sure that the switch is on. On a surge protector, turn the switch to "Reset" or "On". On a GFCI outlet, press the "Reset" button. Toggle the wall switch on.

Checking the Power Cable on How to Fix an Xbox One That Won't Turn On

3
You can contact a nearby Microsoft Store Answer Desk to get a potential replacement.[1] Just note that a replacement may not be available at all stores.

Part 2
Updating Your Xbox

Updating Your Xbox on How to Fix an Xbox One That Won't Turn On

1
//www.xbox.com/xboxone/osu1. This will work on Xbox One, Xbox One S and Xbox One X.[2]

Updating Your Xbox on How to Fix an Xbox One That Won't Turn On

2
Insert the USB drive and right click in File Explorer, and choose Format…. On the dialog, make sure that the filesystem type is NTFS. Choose Format.

Updating Your Xbox on How to Fix an Xbox One That Won't Turn On

3
Go to the ZIP file that you downloaded, then choose Extract all… from the "Compressed folder tools" tab. Make sure the destination is the USB drive you just formatted.

Updating Your Xbox on How to Fix an Xbox One That Won't Turn On

4
The location of the USB port on your Xbox One is on the side (Original Xbox One) or on the front (Xbox One S and Xbox One X). Insert the USB drive into the slot.

Updating Your Xbox on How to Fix an Xbox One That Won't Turn On

5
To ensure that your Xbox is entirely powered down, hold the Xbox button down until the light disappears and until you hear the Xbox fan/hard drive stop spinning.

Updating Your Xbox on How to Fix an Xbox One That Won't Turn On

6
The Eject button ⏏ is located underneath or to the left of the Xbox button. The Bind button is located underneath or to the left of the CD slot. Some consoles do not have an Eject button. In that case, you only need to hold the Bind button.

Updating Your Xbox on How to Fix an Xbox One That Won't Turn On

7
Press the Xbox button until it lights up. Continue holding the buttons down until you hear the startup chime a second time.

Updating Your Xbox on How to Fix an Xbox One That Won't Turn On

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This option will only be available if Xbox detects a USB drive with Xbox update files on them. Follow any prompts that appear on the screen. Once the update is done, your Xbox will restart to the Xbox One boot screen.

Updating Your Xbox on How to Fix an Xbox One That Won't Turn On

9
Do not turn off or unplug your Xbox while it is updating, or you may brick your console. Do not jolt or drop your Xbox while it is powered on or you may permanently scratch the hard drive and/or CDs inside. Don't take apart your Xbox unless if you know what you are doing.

Part 3
Resetting Your Xbox Using a USB Drive

Resetting Your Xbox Using a USB Drive on How to Fix an Xbox One That Won't Turn On

1
You can find them at to download the update. This will work on Xbox One S and Xbox One X.[3]

Resetting Your Xbox Using a USB Drive on How to Fix an Xbox One That Won't Turn On

2
Insert the USB drive and right click in File Explorer, and choose Format…. On the dialog, make sure that the filesystem type is NTFS. Choose Format.

Resetting Your Xbox Using a USB Drive on How to Fix an Xbox One That Won't Turn On

3
Go to the ZIP file that you downloaded, then choose Extract all… from the "Compressed folder tools" tab. Make sure the destination is the USB drive you just formatted.

Resetting Your Xbox Using a USB Drive on How to Fix an Xbox One That Won't Turn On

4
The location of the USB port on your Xbox One is on the side (Original Xbox One) or on the front (Xbox One S and Xbox One X). Insert the USB drive into the slot.

Resetting Your Xbox Using a USB Drive on How to Fix an Xbox One That Won't Turn On

5
To ensure that your Xbox is entirely powered down, hold the Xbox button down until the light disappears and until you hear the Xbox fan/hard drive stop spinning.

Resetting Your Xbox Using a USB Drive on How to Fix an Xbox One That Won't Turn On

6
The Eject button ⏏ is located underneath or to the left of the Xbox button. The Bind button is located underneath or to the left of the CD slot. Some consoles do not have an Eject button. In that case, you only need to hold the Bind button.

Resetting Your Xbox Using a USB Drive on How to Fix an Xbox One That Won't Turn On

7
Press the Xbox button until it lights up. Continue holding the buttons down until you hear the startup chime a second time. If your console does not display a picture, then repeat these steps, this time, holding the buttons until you hear another startup chime. Then remove your USB drive.

Resetting Your Xbox Using a USB Drive on How to Fix an Xbox One That Won't Turn On

8
This option will only be available if Xbox detects a USB drive with Xbox update files on them. Follow any prompts that appear on the screen. Once the reset is done, your Xbox will restart to the Xbox One initial setup.

Resetting Your Xbox Using a USB Drive on How to Fix an Xbox One That Won't Turn On

9
Do not turn off or unplug your Xbox while it is updating, or you may brick your console. Do not jolt or drop your Xbox while it is powered on or you may permanently scratch the hard drive and/or CDs inside. Don't take apart your Xbox unless if you know what you are doing.

Part 4
Resetting Your Xbox From the Troubleshoot Screen

Resetting Your Xbox From the Troubleshoot Screen on How to Fix an Xbox One That Won't Turn On

1
To ensure that your Xbox is entirely powered down, hold the Xbox button down until the light disappears and until you hear the Xbox fan/hard drive stop spinning.

Resetting Your Xbox From the Troubleshoot Screen on How to Fix an Xbox One That Won't Turn On

2
The Eject button ⏏ is located underneath or to the left of the Xbox button. The Bind button is located underneath or to the left of the CD slot. Some consoles do not have an Eject button. In that case, you only need to hold the Bind button.

Resetting Your Xbox From the Troubleshoot Screen on How to Fix an Xbox One That Won't Turn On

3
Press the Xbox button until it lights up. Continue holding the buttons down until you hear the startup chime a second time.

Resetting Your Xbox From the Troubleshoot Screen on How to Fix an Xbox One That Won't Turn On

4
This option will only be available if Xbox detects a USB drive with Xbox update files on them. Follow any prompts that appear on the screen, including whether you would like to Reset and Remove Everything or Reset and Keep My Apps. Once the reset is done, your Xbox will restart to the Xbox One initial setup.

Resetting Your Xbox From the Troubleshoot Screen on How to Fix an Xbox One That Won't Turn On

5
Do not turn off or unplug your Xbox while it is updating, or you may brick your console. Do not jolt or drop your Xbox while it is powered on or you may permanently scratch the hard drive and/or CDs inside. Don't take apart your Xbox unless if you know what you are doing.